Legal House App Support Policy 

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Effective Date: 1st jan, 2024

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1. Introduction

This Support Policy outlines the terms and conditions under which Legal House provides support services for its iOS application. By using the Legal House app, you agree to the terms outlined below.

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2. Scope of Support

Legal House offers support for the following issues related to the iOS app:

• Technical Issues:
  Assistance with app installation, updates, crashes, and other functionality problems.

• Account Management:
  Help with account creation, login issues, password recovery, and profile updates.

• Feature Guidance:
  Instructions on how to use various features of the app, including accessing legal resources, managing cases, and utilizing the Learning Hub.

• Payment and Subscription Issues:
  Support for in-app purchases, subscription management, and billing inquiries.

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3. Support Channels

You can reach our support team through the following channels:

• Email Support:
  Send an email to contact@legalhouse.co.in for assistance.

• In-App Support:
  Access the "Help" section in the app to submit a query directly to our support team.

• Phone Support:
  Contact us at +91-9411097352 during business hours.

• Live Chat:
  Available on our website at www.legalhouse.co.in.
   

4. Support Availability

Our support team is available during the following hours:

• Monday to Friday: 9:00 AM to 7:00 PM (IST)

• Saturday: 10:00 AM to 5:00 PM (IST)

• Sunday & Public Holidays: Limited support via email.
   

5. Response Times

We aim to respond to support queries within the following timeframes:

• Email: Within 24 hours.

• In-App Support: Within 12 hours.

• Phone Support: Immediate assistance during business hours.

• Live Chat: Immediate assistance during operating hours.

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6. Updates and Maintenance

Legal House periodically releases updates to improve app functionality, security, and performance. Users are encouraged to keep their app updated to the latest version to ensure optimal support and performance.

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7. Limitations of Support

Legal House support does not cover:

• Issues arising from jailbroken devices or non-standard iOS configurations.

• Third-party applications or services integrated with the Legal House app.

• Hardware-related issues or network problems outside the app's control.

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8. Privacy and Data Security

All support queries are handled in accordance with our Privacy Policy. Any data shared during support interactions will be kept confidential and used solely for resolving your issue.

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9. Feedback and Escalation

If you are unsatisfied with the resolution provided, you may escalate the issue by contacting contact@legalhouse.com with the subject line "Escalation Request."

We value user feedback and encourage you to share your suggestions for improving the app.

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10. Amendments

Legal House reserves the right to amend this Support Policy at any time. Users will be notified of significant changes through the app or via email.

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For further assistance, please visit our Support Page.

Legal House Team